Shipping policy

Shipping Policy

At ReTrail, I keep shipping simple:

Orders over £50: £2.99 UK delivery
Orders under £50: £5.99 UK delivery
UK delivery only — sorry, I’m not shipping internationally just yet.

I aim to post all orders within 2–3 working days. Every parcel is sent with a tracked service, so you’ll know exactly where your gear is and when it will arrive.

If you ever need something quickly, send me a message before ordering and I’ll see what I can do.

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ReTrail Shipping Policy

We ship all orders using tracked delivery to make sure your gear arrives safely and on time.

UK Shipping

(0–1kg) → £3.45
(1–2kg) → £4.45
(2–5kg) → £6.95
free shipping on orders over £150 🎉

All orders are dispatched within 1–2 working days. Once your gear is on the way, you’ll receive tracking details via email.

Packaging

In true ReTrail style, we reuse and recycle packaging wherever possible — keeping your gear protected and reducing waste.

Quick Notes

If your order hasn't arrived within 7 working days (UK), drop us a message and we’ll help you out.

Delivery times may vary depending on your location and courier delays.

I want you to be happy with your purchase from ReTrail. If something isn’t right, here’s how returns work:

Returns accepted within 14 days of delivery. Please contact me first to arrange the return. Items must be returned in the same condition they were sent.

Buyer is responsible for return postage costs, unless item arrives damaged or significantly not described.

Once I receive and inspect the returned item, I’ll process your refund within 5 working days. Refunds are issued to your original payment method.

As most of my stock is secondhand, please read item descriptions carefully and check photos before buying. Any wear, marks, or repairs will be clearly shown and described — these are part of the item’s story!

If you have any issues with your order, drop me a message — I’m always happy to help.

ReTrail was founded by Liam and Dom, two outdoor enthusiasts who wanted a better way to buy and sell second-hand outdoor gear.

Like many people who spend time outdoors, we’d seen how much life is left in well-made jackets, packs, and equipment — yet too often, great kit ends up underused, poorly listed, or thrown away altogether. At the same time, the cost of buying new can be a real barrier for many people.

ReTrail was created to bridge that gap.

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