ReTrail Shipping Policy

We ship all orders using tracked delivery to make sure your gear arrives safely and on time.

UK Shipping

(0–1kg) → £3.45
(1–2kg) → £4.45
(2–5kg) → £6.95
on orders over £150 🎉

All orders are dispatched within 1–2 working days. Once your gear is on the way, you’ll receive tracking details via email.

Packaging

In true ReTrail style, we reuse and recycle packaging wherever possible — keeping your gear protected and reducing waste.

Quick Notes

If your order hasn't arrived within 7 working days (UK), drop us a message and we’ll help you out.

Delivery times may vary depending on your location and courier delays.

If your order hasn’t arrived within 7 working days (UK), drop us a message and we’ll help you out.

I want you to be happy with your purchase from ReTrail. If something isn’t right, here’s how returns work:

Returns accepted within 14 days of delivery. Please contact me first to arrange the return. Items must be returned in the same condition they were sent.

Buyer is responsible for return postage costs, unless item arrives damaged or significantly not described.

Once I receive and inspect the returned item, I’ll process your refund within 5 working days. Refunds are issued to your original payment method.

As most of my stock is secondhand, please read item descriptions carefully and check photos before buying. Any wear, marks, or repairs will be clearly shown and described — these are part of the item’s story!

If you have any issues with your order, drop me a message — I’m always happy to help.

ReTrail is run by me, Liam — a 19-year-old from the Midlands who’s obsessed with the outdoors and hates to see good gear go to waste. I find, revive, and resell quality secondhand outdoor kit so you can get out there, save money, and tread lighter on the planet.